We may collect the following types of information:
· Information youprovide – When you logon to the SmartERP website, we may ask you for personalinformation, specifically:
· Email Address
· Phone Number
We may combine the information you submit under youraccount with information from other SmartERP services or third parties in orderto provide you with a better experience and to improve the quality of ourservices. We may also provide visitors to our website the opportunity toreceive communications such as our regular newsletter, product promotions andany other information that we feel may be pertinent to the visitor. You may optfor receiving these communications by emailing us at email@example.com,by replying to any email we send you or by visiting certain locations on ourwebsite.
· Log information –When you access SmartERP solutions via a browser, application or other clientour servers automatically record certain information. These server logs mayinclude information such as your web request, your interaction with our website, Internet Protocol address, browser type, browser language, the date andtime of your request and one or more cookies that may uniquely identify yourbrowser or your account.
· Client communications– When you send email or other communications to SmartERP, we may retain thosecommunications in order to process your inquiries, respond to your requests andimprove our solutions and services. We may use your email address tocommunicate with you about our solutions and services.
SmartERP only shares personal and client information withother companies or individuals in the following limited circumstances:
• We have your consent. We require opt-in consent for thesharing of any sensitive personal information.
• We have a good faith belief that access, use,preservation or disclosure of such information is reasonably necessary to (a)satisfy any applicable law, regulation, legal process or enforceablegovernmental request, (b) enforce applicable Terms of Service, includinginvestigation of potential violations thereof, (c) detect, prevent, orotherwise address fraud, security or technical issues, or (d) protect againstharm to the rights, property or safety of SmartERP, its clients as required orpermitted by law.
We take appropriate security measures to protect againstunauthorized access to or unauthorized alteration, disclosure or destruction ofdata. These include internal reviews of our data collection, storage andprocessing practices and security measures, including appropriate encryptionand physical security measures to guard against unauthorized access to systemswhere we store personal data.
We restrict access to personal information to ouremployees, contractors and agents who need to know that information in order toprocess it on our behalf. These individuals are bound by confidentialityobligations and may be subject to discipline, including termination andcriminal prosecution, if they fail to meet these obligations.
Accessing and updating personal information
When you use the SmartERP website, we make good faithefforts to provide you with access to your personal information and either tocorrect this data if it is inaccurate or to delete such data at your request ifit is not otherwise required to be retained by law or for legitimate businesspurposes. We may ask individual clients to identify themselves and theinformation requested to be accessed, corrected or removed before processingsuch requests, and we may decline to process requests that are unreasonablyrepetitive or systematic, require disproportionate technical effort, jeopardizethe privacy of others, or would be extremely impractical (for instance,requests concerning information residing on backup tapes), or for which accessis not otherwise required.
EU-US and Swiss-US Privacy ShieldCompliance
With respect to personal data received or transferredpursuant to the Privacy Shield Frameworks, Smart ERP is subject to theregulatory and enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU and Swissindividuals have the right to obtain our confirmation of whether we maintainpersonal information relating to you in the United States. Upon request, we will provide you with accessto the personal information that we hold about you. You may also correct, amend, or delete thepersonal information we hold about you. An individual who seeks access, or who seeks to correct, amend, ordelete inaccurate data transferred to the United States under Privacy Shield,should direct their query to firstname.lastname@example.org. If requested to remove data, we will respondwithin a reasonable timeframe.
We will provide an individual opt-out choice, or opt-infor sensitive data, before we share your data with third parties other than ouragents, or before we use it for a purpose other than which it was originallycollected or subsequently authorized. Torequest to limit the use and disclosure of your personal information, pleasesubmit a written request to email@example.com.
In certain situations, we may be required to disclosepersonal data in response to lawful requests by public authorities, includingto meet national security or law enforcement requirements.
Smart ERP’s accountability for personal data that itreceives in the United States under the Privacy Shield and subsequentlytransfers to a third party is described in the Privacy Shield Principles. Inparticular, Smart ERP remains responsible and liable under the Privacy ShieldPrinciples if third-party agents that it engages to process the personal dataon its behalf do so in a manner inconsistent with the Principles, unless SmartERP proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, SmartERP commits to resolve complaints about your privacy and our collection oruse of your personal information transferred to the United States pursuant toPrivacy Shield. European Union and Swiss individuals with Privacy Shieldinquiries or complaints should first contact Smart ERP at: 925 2710200.
Smart ERP has further committed to refer unresolvedprivacy complaints under the Privacy Shield Principles to an independentdispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by theCouncil of Better Business Bureaus. If you do not receive timely acknowledgmentof your complaint, or if your complaint is not satisfactorily addressed, pleasevisit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free ofcharge to you.
If your complaint involves human resources datatransferred to the United States from the EU and/or Switzerland in the contextof the employment relationship, and Smart ERP does not address itsatisfactorily, Smart ERP commits to cooperate with the panel established bythe EU data protection authorities (DPA Panel) and/or the Swiss Federal DataProtection and Information Commissioner, as applicable and to comply with theadvice given by the DPA panel and/or Commissioner, as applicable with regard tosuch human resources data. To pursue an unresolved human resourcescomplaint, you should contact the state or national data protection or laborauthority in the appropriate jurisdiction. Contact details for the EUdata protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. Complaints related to human resources datashould not be addressed to the BBB EU PRIVACY SHIELD.
If your Privacy Shield complaint cannot be resolvedthrough the above channels, under certain conditions, you may invoke bindingarbitration for some residual claims not resolved by other redressmechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction